MetLife Vision
Patients will identify their coverage as "MetLife Vision". Most will not be issued a member ID card; however, patients may print their own member ID card at metlife.com.
Eligibility
When you request an authorization, the Patient Record Report will indicate "METLIFE VISION MEMBER" in the Special Information – Group Comments section. Be sure to carefully review the copays, allowances, and covered lens enhancements on the Patient Record Report.
Sample of Patient Record Report on eyefinity.com:
Sample of Patient Record Report by fax:
If eligibility is not verified, patient may be enrolled in another MetLife product through Versant Health; either Davis or Superior.
Benefit Administration
Your practice will request an authorization, submit claims, and be reimbursed just as you would for a VSP Choice Plan® patient.
Important!
If the patient provides the program code MET2020 or displays a MetLife VisionAccess Program wallet card, they are eligible for the MetLife VisionAccess Program pricing in lieu of the VSP Choice Plan value-added benefits. (Eligibility for the MetLife VisionAccess Program is not in the system and will not appear on the Patient Record Report.) For details on administering the benefit, please see the MetLife VisionAccess Program page.
Patient Communications
Remember, patients won't know that VSP is the third-party administrator for MetLife Vision. Use the MetLife-branded patient forms returned with the authorization or download them from the Forms Library under Administration on VSPOnline.
Questions
Practices should call VSP at 800.615.1883 with any questions. Please refer patients with questions to MetLife Vision Customer Service:
- MetLife Vision – Call 855.MET.EYE1 (855.638.3931).
- MetLife VisionAccess Program – Call 800.ASK.4MET (800.275.4638).
Benefits are underwritten by Metropolitan Life Insurance Company, New York, NY. In certain states, availability of MetLife's group vision benefits is subject to regulatory approval.